Refund policy

Last updated: 16 October 2026

Every Six Stars jacket is made to order. If it is not right, you can send it back.

30-day returns

  • Tell us within 30 days of delivery that you want to return a jacket, using our contact form. Include your order number.
  • We reply with the return address. Send the jacket within 14 days of telling us.
  • It must be unworn and unwashed, with its tags attached, in its original packaging.
  • Use a tracked service and keep your proof of postage. Parcels lost on the way back to us are your responsibility.

Your refund

  • We refund the price you paid for the jacket, as shown on your receipt, to your original payment method.
  • If you return your whole order, we also refund the original delivery charge you paid.
  • Refunds are made within 14 days of the jacket reaching us. Your bank may take a few more days to show it.
  • If a jacket comes back worn, washed or damaged, we may reduce the refund by the loss in value.

Return postage

Return postage is paid by you, unless the jacket is faulty or we sent the wrong item or size. International return postage can be significant, so please read the fit guide or ask us for a size recommendation before you order.

Faulty or wrong items

If your jacket arrives with a fault, or is not what you ordered, tell us through the contact form with a photo. We will replace it or refund it in full, including delivery, and cover the cost of sending it back. Your legal rights for faulty goods apply in addition to this policy.

Exchanges

Because each jacket is made to order, we handle a size change as a return and a new order. Place the new order for the size you want, and return the first jacket under this policy.

Cancelling an order

You can cancel any time before your jacket is dispatched, for a full refund. Use the contact form with your order number. Once it has been dispatched, return it under this policy instead.

Import charges

We cannot refund import duty, tax or courier fees you paid on delivery; these are paid to the authorities and the courier, not to us. Some countries let you reclaim them when you re-export the goods: ask your courier.

This policy does not affect your statutory rights. If you live in the UK or the EU, you also have a legal right to cancel within 14 days of delivery; our 30-day policy includes that right.